ITIL Adoption in China Remains a Distant Reality
The ITIL concept was introduced in the late 1980s, originating from a set of IT service management standard libraries developed by the CCTA. ITIL consolidates best practices in IT management across various industries into standardized guidelines, aiming to improve IT resource utilization and service quality. ITIL has been evolving since the 1980s, shaped by industry experts, consultants …