IT operations management has a long history of development in China, evolving from early network management to the current stage of IT service management, with the more ambitious goal of business service management. For the vast majority of domestic users, the scale of their networks and level of information development means they are still in the early stages of management, namely the monitoring of IT infrastructure. Only by managing IT systems well can they lay the foundation and provide data for process-oriented IT management and management integrated with business. Compared to these users, organizations with higher levels of information maturity, such as telecommunications, finance, and national ministries, are developing rapidly and have already reached a stage where process-based management is imperative. Therefore, both users and IT operations vendors are exploring how to meet users’ continuous IT management development needs while implementing the BSM concept and creating advanced BSM management practices in China.
BetaSoft, as a professional provider of IT operations management software and services in the industry, has focused on solving practical operational problems for Chinese users for eight years since its founding. To meet users’ current business management needs, BetaSoft recently launched its brand-new IT operations management software, the BSM-based IT Integrated Management Platform鈥擝etasoft Integrated Management (BTIM). BTIM is an integrated management system centered on business value management, emphasizing comprehensive enterprise-wide IT management, and incorporating years of BetaSoft’s IT management practical expertise.
Three-Layer Architecture Highlights Business Management Approach
From the initial design phase, BetaSoft believed that a truly practical BSM management tool should start from the perspective of enterprise IT business service management, align with new industry technologies, integrate business management and IT management, and adopt ideas consistent with ITIL concepts to form a comprehensive, tightly integrated, and collaborative management platform. Through intuitive pre-event management presentation, advanced root cause location, and intelligent linkage analysis, the management platform provides users with comprehensive, integrated IT management solutions.
Based on the above design concept, BetaSoft BTIM is designed with a three-layer architecture product framework, as shown in the figure below: The system platform is built according to a layered architecture design concept, achieving the separation of network management data collection and processing, and the separation of data processing and presentation. It is divided into three layers: the data collection layer, the data processing layer, and the functional presentation layer. This design enhances the flexibility and scalability of the entire management platform, ensuring it can meet users’ diverse needs in comprehensive IT management.
