Is ITIL All Show and No Go? (Part 6)
銆?1CTO.com Comprehensive Report銆慍aught between management demands on one side and employee resistance on the other, trying to “change wheels while the car is moving” feels like an uphill battle. How did he solve the operations management problem? “Southern Oranges Turn Sour in the North” Director Wang is the head of the billing service center at a provincial telecom company. With fifty or sixty people …