銆?1CTO.com Comprehensive Report銆?STRONG>Facing Mature IT Development but Inefficient IT Operations Management
Zhejiang Yongan Futures has always been at the forefront of the industry in IT construction. With the rapid development of enterprise informatization, the scale of Yongan Futures’ information systems has continued to expand, and internal business departments have increasingly higher demands for the practicality of the information provided by the IT department. To cope with increasingly fierce market competition, the enterprise requires high-level services from the network (the carrier of business). These services are not only for external users in the futures industry but also for internal business departments. To meet the different types of service requirements across various business departments, IT operations personnel need new operations management ideas and tools to satisfy the expectations of both internal and external customers for high-quality services.
Facing this situation, the system management at Zhejiang Yongan Futures encountered significant challenges. Managers were unable to achieve orderly management in areas such as group resource management, network traffic analysis, and operations process management. At the same time, the service efficiency and quality of the IT department failed to satisfy other departments, resulting in low IT service satisfaction. To improve the above situation, enhance the level of operations support systems, and ensure high service reliability, Zhejiang Yongan Futures decided to introduce an intelligent IT operations management system to improve the service quality of the IT department and achieve effortless operations.
How to Achieve Business and IT Integration Through IT Operations Management Business Comprehensive Management Solutions?
After evaluating the IT operations market, Zhejiang Yongan Futures selected BETA Software to provide its IT operations solution. BETA Software possesses outstanding product performance and technical service capabilities, and its years of experience serving the financial industry can easily solve the operations challenges of Zhejiang Yongan Futures. Based on the user’s specific needs and network architecture, BETA Software decided to implement the BTIM IT Integrated Operations Management System platform. This platform should align with the customer’s own characteristics to the greatest extent possible. This system platform is a set of “best practices” for the futures industry, completed with customer participation, referencing ITIL best practices and combining the unique characteristics of the futures industry, thereby easily solving the network, traffic, business, and operations process-related issues of Zhejiang Yongan Futures. The overall operational status of each business system at the group headquarters is comprehensively displayed on this platform.
The BTIM Business Service Management (BSM) system centers on business service management, combining corporate strategy and current business operations to identify enterprise business services, especially key business applications. By establishing a business service model that aligns with Zhejiang Yongan Futures’ future development vision, current IT architecture, and management model, it can clearly describe the relationship between business and IT and the key goals of IT services, helping IT managers and business departments define how to monitor and manage key business services through software. Using the number of online business users to reflect the status of the business system from the perspective of user attention and usage, it provides information on how many users are online, the IP address regions and departments of users, traffic, and trend charts, helping Zhejiang Yongan Futures understand the distribution status of business visit volumes. The BTIM system helped Zhejiang Yongan Futures optimize business-based resource allocation, improve the comprehensive management level of information systems, and provide technical support for the safe, stable, and reliable operation of business services, thereby comprehensively improving the IT system operation efficiency of Zhejiang Yongan Futures and ensuring worry-free business service operation.
BETA BTIM Integrated Control Ensures Worry-Free Business System Operation
BTIM’s integrated monitoring allows Zhejiang Yongan Futures management personnel to view the operational status of all devices, with an intuitive interface and simple operation. Through the comprehensive display platform, the operational status of all devices across the entire network can be visually checked, while providing business-related analysis, thereby proactively telling managers which devices need attention and where the focus points for the business lie. By looking at IT processes and IT infrastructure management from a business perspective, the efficiency of integrated monitoring can be comprehensively improved, providing better comprehensive data references for business system operation.
The BTIM network management system module is a network management function developed by BETA Software after years of R&D, continuously integrating international advanced network topology calculation theories, and summarizing practices from over 100 large-scale network environments. The IT department of Zhejiang Yongan Futures can use the BTIM system to quickly search all nodes within the entire network, obtaining data from all management units such as