As IT and business increasingly converge, ITSM (IT Service Management) is becoming a key force in driving IT鈥檚 role transition from a technology center to a service center. In today鈥檚 IT management market, launching an overall ITSM solution compliant with ITIL specifications has become a common choice among management software vendors. Following the lead of foreign vendors, domestic management software providers are also keeping pace with market trends by successively rolling out ITIL-compliant ITSM solutions with Chinese characteristics. Recently, Shanghai BETA Telecommunications Network Technology Development Co., Ltd. (referred to as BETA Networks) officially released its “Integrated Management System” (BTIM) solution, and simultaneously launched the BTIM/BTSM (BETA Service Management) integrated collaborative management platform.
BTIM adheres to BETA Networks’ long-standing product design philosophy of being easy-to-use, efficient, and tailored to the needs of Chinese enterprises, while incorporating advanced international IT management concepts such as ITIL. It is a more comprehensive and standardized infrastructure integrated management and operations platform.
According to Sun Yongjie, Product Manager at BETA Networks, BTIM adopts a full B/S architecture and is developed based on Microsoft .NET technology. The product supports multiple backend databases through O/R Mapping technology and caching technology, utilizes the latest Web 2.0 technologies for partial browser page updates, and employs JavaScript to enhance page response speed, making it a complete centralized IT resource management system.
“The entire development process of BTIM took the current state and needs of IT management in Chinese enterprises as its reference and guide,” said Sun Yongjie. He stated that BTIM streamlines the critical links in the ITIL/ITSM practice process, providing Chinese enterprises with a more direct and simpler deployment process and method. Unlike the balanced feature distribution of foreign products, BITM puts greater emphasis on driving the entire management process with event management. “The IT system was previously a ‘black box’ where responsibilities were unclear when problems occurred and faults were difficult to trace, all leading to poor IT service quality. BTIM aims to solve these problems starting from reality and from events within the network, clarifying IT management responsibilities and establishing a fault resolution scheduling mechanism to create a transparent IT operations environment for enterprises,” Sun Yongjie stated.
The practicality of the event management module lays the foundation for the complete construction of the IT department’s management process. BETA Networks believes that IT management in domestic enterprises is still in its early stages, and management objectives driven by event management and targeting IT infrastructure should be the priority for enterprises.
On top of the event management module, BTIM also adds a knowledge base module, intending to establish a knowledge accumulation system for IT management through the storage, accumulation, and summarization of fault handling records, ultimately driving improvements in management efficiency. While ensuring the process remains streamlined and effective, BTIM also possesses the capability to audit and assess IT service levels. Compared to the complex SLA evaluation systems of foreign products, BTIM provides event-oriented IT operations evaluation, allowing the IT department to easily track work order processing status and customize IT operations reports on a periodic basis.
BTIM also includes the CMDB (Configuration Management Database), a core component of ITSM/ITIL. Sun Yongjie stated that the introduction of the CMDB solves the challenge of management