How Network Management Systems Support ITSM: Expert Interview Q&A Highlights
On July 12, 2007, Mr. Li Hanzhong, Deputy General Manager of Shanghai BETA Network Company, gave an exclusive interview to 51CTO. The discussion revolved around how network management systems support ITSM, a topic of current concern for enterprises. Highlights from the Q&A session with 51CTO users are summarized below:
Which industries or enterprises are suitable for ITSM?
Li Han …