In today’s business world, as information technology continues to deepen its penetration, the IT systems of enterprises and institutions are becoming increasingly complex. On one hand, the difficulty of operating, maintaining, and managing IT systems grows constantly, turning into a burden for organizations. On the other hand, business operations are becoming ever more dependent on IT systems. IT has become a core part of many business processes and even the foundation upon which certain operations run. Companies often pin their hopes for consolidating business growth and even expanding into new ventures on their IT systems. Against this backdrop, BSM (Business Service Management) emerged. Its primary goal is to closely align IT system management with business objectives, not only pursuing stable and efficient IT operations but also ensuring that IT operations serve the business’s “management mandate.”
Reflecting on the IT operations management market in 2011, Moriyasu also summarized, “Four or five years ago, the demand in the IT operations market was mostly for desktop management, so our desktop products had more market opportunities. Starting in 2009, user demand for job scheduling became quite strong. From a sales perspective, the business for Hitachi JP1/AJS Job Management suddenly expanded. Since 2011, customer demand has almost entirely been for the job management automation segment.” This is highly consistent with the current development status of the IT operations market.
Looking at a horizontal comparison of industry users, the financial and telecommunications sectors have relatively high IT maturity, where IT support is indispensable to business. Service innovation that is user-centric and demonstrates differentiated competition relies even more on IT system support. Among this, the process-oriented management of business urgently requires assistance from IT operations tools鈥攑latform-based solutions built on job process management. Over the past year, Hitachi JP1 changed its model for meeting user needs by combining single product modules into comprehensive industry solutions, developing three major solutions for the banking, securities, and insurance industries to deliver refined IT operations management for segmented markets.
Information and communication systems represent one of Hitachi Group’s core businesses. As a significant product within Hitachi Group’s information and communication field, Hitachi JP1 will fully leverage its group-wide advantages, engage in complementary