BSM represents the ultimate goal of IT management. Many enterprises have been inspired by industries with rapid IT advancement, such as telecom operators, where IT and business departments merge into one鈥攂usiness is IT. From the perspective of business management, operators have executed this integration quite thoroughly. Therefore, enterprises are also considering whether they can achieve a similar level of management maturity. In addition, the expansion of services like electronic banking support and online banking can better meet user demands, thereby enhancing a bank’s core competitiveness. These are classic examples of IT delivering business value, which is why more and more enterprises are eager to implement BSM effectively.
However, enterprises often fail to understand that BSM implementation is a gradual process, not an overnight achievement. All business operations need to run on a robust IT infrastructure. Therefore, business management naturally has to start from the most fundamental infrastructure management, then progressively advance to process-oriented management, and ultimately achieve efficient operation and maintenance for the business. Take online banking transactions as an example: the online banking system cannot function without the support of IT infrastructure. If upper-layer business lacks effective support from the lower-layer infrastructure, the business cannot be established effectively. So, can enterprises skip infrastructure management and jump straight to BSM? The answer is definitely no. Of course, an enterprise can set up a business management framework, but if an online banking user cannot log in, it is impossible to determine which part of the process has failed without proper infrastructure insight. Whether it’s a network, host, or other issue, a failure at any node in the infrastructure will impact the upper-layer applications. Therefore, to ensure the effective operation of upper-layer applications, enterprises must have robust lower-layer infrastructure management in place.
The practical implementation of BSM brings operational value to an enterprise. This means that once BSM is established, it enables transparent management of the business. For instance, in the electric power system, if the electricity marketing system goes down, the resulting losses to the enterprise are incalculable. BSM helps enterprises transparently monitor the operational status of business systems, proactively identify faults that could cause system downtime, and detect potential risks through the business system. Having a clear and thorough grasp of the business system is what truly constitutes the successful implementation