BSM is the ultimate goal of IT management. Many enterprises are inspired by industries with rapid IT advancement鈥攕uch as telecom operators鈥攚here the IT department and the business department merge into one, so that the business effectively is IT. From the perspective of business management, operators have implemented this very well, and enterprises are considering whether they can achieve a similar level of management maturity. Furthermore, services like electronic banking support and online banking expansion can better meet user demands, thereby enhancing a bank’s core competitiveness. These are classic examples of how IT delivers business value to enterprises, motivating more organizations to strive for excellence in BSM.
However, enterprises often fail to realize that BSM implementation is a gradual process, not something achievable overnight. All business operations need to run on a solid IT infrastructure. Therefore, managing the business naturally must start from the lowest level of infrastructure management, then progressively implement process-based management, and ultimately achieve efficient operations for the business. Take online banking transactions for example: the online banking system cannot function without IT infrastructure support. If upper-layer business services are not effectively supported by the lower-layer infrastructure, the business cannot be effectively established. So, can an enterprise skip infrastructure management and jump straight into BSM? The answer is definitely no. Of course, an enterprise can set up a business management framework, but if an online banking user cannot log in, it would be impossible to determine exactly which part of the system failed. Without proper infrastructure management, whether the issue stems from the network, a host server, or something else, a failure at any node in the infrastructure will impact the upper-layer applications. Therefore, to ensure the effective operation of upper-layer applications, enterprises must have robust bottom-layer infrastructure management in place.
The practical implementation of BSM brings operational value to an enterprise. Put simply, once BSM is established, it enables transparent management of the business. For instance, in the power industry, if a power marketing system goes down, the resulting losses to the enterprise are almost incalculable. BSM helps enterprises transparently monitor the operational status of business systems, proactively discovering faults that could lead to a system outage. Truly landing BSM means identifying hidden failure risks through the business system and having full insight into that system’s status. This is different from the kind of BSM advocated by some vendors that focuses purely on how well the processes are designed without the ability to take responsibility for the outcome. That is pseudo-BSM鈥攊t fails to address genuine