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【51CTO.com Comprehensive Report】For existing customers, should they first architect based on IT operations philosophy, or start with monitoring from a management perspective? Regarding this question, SiteView ECC Project Manager Zhao Chenyu believes that staying grounded, following objective laws, and aligning with the actual application environment is the best approach.
The concept of IT operations management systems originates from ITIL and CMDB—the core Configuration Management Database. The construction of a CMDB must rely on the strength of foundational management; you must fully monitor the operational status of all network devices, servers, and PCs before you can build a CMDB. Without completeness, you cannot turn a fault process into a true ITIL. From V1.0 to V2.0 and 3.0, ITIL evolved from a hefty volume to a slim booklet, which once again proves it is only a theory, a concept. It can only guide customers on what effect to achieve, but cannot tell them how to do it. For example, from a media video live room to Tiananmen Square, we can tell you where Tiananmen is and how magnificent it is, but we cannot tell you exactly how to get there.
Because every customer’s network environment, management processes, and management systems are different. ITIL is a great thing, but it must be integrated with reality. There are many cases, both domestic and international, of adopting ITIL-based systems, and many have failed. The main reasons for failure are two-fold: first, the existing architecture is not suitable for change; second, the management strength is insufficient, and coordination across various stages cannot be achieved. Additionally, varying customer software usage habits are also a contributing factor to failure. If the underlying software itself is not fully mature and cannot build a CMDB, it will also lead to failure.
Currently, domestic ITIL is in an initial cultivation and exploration phase and is not yet mature. Foreign countries also went through this stage; they did not immediately deploy a full system architecture—it required a process. Dragonsoft recommends first adopting a set of management ideas, an executable process and mindset that is paper-based rather than electronic. Users can first find a consulting firm, run through the paper-based management ideas several times, gain acceptance and smooth coordination at all stages, and then choose a